Coordinates inbound, export, and community donation logistics for Lush North America, ensuring compliance, cost optimization, and timely delivery. Manages shipments from global suppliers, collaborates with freight forwarders and internal teams, and drives operational excellence in a hybrid role based in Toronto.
| Reports to: | Tsering Paldon, Logistics Lead | Apply by: | |
12:00 PM EST on Thursday, August 13, 2026
| Location: | HybridEtobicoke, ON | | |
Job Posting: Logistics Coordinator - Inbound
Availability: Full-time with an ability to work mornings, afternoons, overnights, holidays, and occasional weekends.
Lush Fresh Handmade Cosmetics supports more than 250 retail stores in Canada and the USA, a mail-order business, and Distribution and Manufacturing centers based in Toronto. Lush is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, environmental activism, and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing and supporting sustainable communities, giving back to organizations that can make a difference through our Community Donations program.
Reporting to the Inbound Lead, this role ensures that inbound, export, and community donations logistical requirements are met while optimizing costs and ensuring service expectations. This role requires a self-driven individual with strong communication and organizational skills who can deliver high-level service through proactive communication.
The ideal candidate will understand business-critical functions and priorities. They will confidently communicate timelines and delivery expectations across inbound, exports, and donation streams. They will drive operational excellence, identify process improvements, and ensure quality, compliance, and value across all National & International activities.
As an Inbound Coordinator, you bring LUSH’s practices into all elements of your work: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.
What you do (responsibilities):
Support the execution of inbound national and international logistics operations into North America, ensuring alignment with the direction set by the Inbound Lead
Coordinate and track inbound shipments from global suppliers and manufacturing sites into LUSH North America distribution points
Work closely with freight forwarders, carriers, and customs brokers to ensure timely and compliant import and export of goods.
Assist in maintaining and executing inbound transportation and export SOPs to ensure shipments meet all regulatory and customs requirements
Monitor shipment status, delivery timelines, transport costs, and service performance, escalating issues to the Inbound Lead as required.
Collaborate with internal stakeholders, including Procurement, Manufacturing, and warehouse teams, to support smooth inbound and export flow and resolve operational challenges
Provide regular updates and visibility on inbound shipment status, delays, and risks to stakeholders
Support customs clearance processes by ensuring documentation accuracy and compliance with import and export regulations.
Assist in identifying cost-saving opportunities such as freight consolidation, routing efficiencies, and carrier utilization improvements.
Maintain accurate data records, shipment tracking, and documentation within internal systems
Help identify inbound logistics constraints and proactively communicate risks to support contingency planning led by the Inbound Lead.
Contribute to continuous improvement initiatives focused on efficiency, cost reduction, and service level enhancements.
Support carrier performance tracking and contract compliance, flagging discrepancies or issues
Provide operational support for projects and initiatives related to inbound international logistics
Foster strong working relationships with external partners (freight forwarders, brokers, vendors) and internal teams to ensure alignment and service excellence
Take a proactive, solution-oriented approach to problem-solving, escalating complex issues appropriately to the Inbound Lead
Ensure timely communication of any disruptions that could impact inventory availability or downstream operations
Who you are (qualifications):
Required:
Has held current role for a minimum of 1 year
At least 2 years of direct experience working in Logistics, Procurement and/or Distribution at Lush or externally
Demonstrated ability to be proactive and resourceful when dealing with issues and challenges
Demonstrated ability to work collaboratively and communicate effectively with others at all levels within the organization
Demonstrated ability to operate in a fast-paced, high-pressure, and dynamic environment, and the ability to adapt and change
Excellent analytical, critical thinking, and troubleshooting skills
Excellent oral and written communication skills
Self-directed and driven to achieve desired results
Service-oriented with keen attention to detail and diligent on follow-up
Proficient with MS Office and Google Suite
Respect for your working environment and those around you
Ability to travel domestically or or International travel as required
Preferred:
A minimum of 2 years of direct experience in freight/transportation and procurement
Strong understanding of transportation metrics and their role in supporting supply chain objectives
Transportation of Dangerous Goods certified
Knowledgeable in transportation laws and regulations
Experience with all modes of transportation
How to Apply: Submit an application found on the Colleague Center Internal Job Board
Need help? Email monica.pinzon@lush.com
Only select applicants will be considered for this opportunity based on our selection criteria
The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.
Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.
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We Are Lush
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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action 92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
Company information
Founded in 1995 by six co-founders—Mark and Mo Constantine, Rowena Bird, Helen Ambrosen, Liz Bennett, and Paul Greeves—Lush began as a small cosmetics shop in Poole, Dorset, UK. Since then we have been pioneers in the beauty industry, committed to creating fresh, handmade products that are as kind to the planet as they are to your skin. We pride ourselves on using ethically sourced ingredients and developing cruelty-free, innovative products that challenge the status quo. Our dedication to environmental sustainability and ethical practices is embedded in everything we do.At Lush, we strive to leave the world lusher than we found it. This means actively working to reduce our environmental footprint through packaging-free products and supporting causes that matter. We fight for animal rights, promote fair trade, and push for real, meaningful change in the beauty industry. Our mission is about more than products—it's about changing the way the world sees beauty.As a 10% employee-owned company, Lush values the contributions of every individual. Our team is the driving force behind our creativity, innovation, and commitment to a better future. By empowering our people and staying true to our mission, we continue to lead the charge for a more ethical, sustainable, and inclusive beauty industry.
